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UK: +44 (0)1903 502595 | USA: 1-603-574-4935 info@travellersworldwide.com


YOUR SAFETY, SUPPORT AND BACK-UP ON YOUR PROGRAMME


Once you decide to venture abroad to live or work, a whole new vista of experience opens up for you. From the moment you get onto the aeroplane, everything is new, different and exciting. The smells, sounds, the people, the weather, the language, the environment, food tastes different, flowers and trees are more exotic ... It's a wonderful, eye-opening experience and one that you'll never forget.

But initially it can also be a little scary. That's why our Country Consultants and In-Country Staff all help you with advice and guidance each step of the way, starting with helping you to choose the best place and the most suitable projects for you. And they continue to give assistance for the duration of your stay.

"I had the most wonderful time during my gap year and I was most impressed with Travellers as a company, I have nothing but praise for them." – Louise Robinson

WHY Travellers Worldwide?
We have over 20 years expert knowledge of the volunteering and travel sector. We have sent over 20,000 volunteers to over 300 projects around the world, since 1994. We send volunteers FROM all over the world, TO all over the world! By volunteering with us you can really make a difference in the local communities and wildlife that we work with globally – you can make your impact.

YOUR SAFETY:
Our No. 1 priority is to ensure that you are in a safe environment while on your project. With this firmly in mind, we only start new destinations that are politically stable and safe. Where a situation changes (as happened in China with the SARS epidemic, for example), our staff in the UK and our local staff overseas constantly monitor the situation. If we think that your safety is compromised, we will immediately take steps to remove you from the unsafe environment.

We are constantly in contact with the Foreign & Commonwealth Office and this supplements the information received from our local staff on the ground.

For more detailed information on the safety steps we implement, please read our Company Safety & Support Policy.

Support from our Local Overseas Staff:
We have excellent, paid, local support and back-up staff teams in all our destination countries and they are there to assist with any concerns, advice and administration. They are contactable 24 hours a day and we are in constant liaison with them about you and your placement. They look after you during your stay and liaise with our partner organisations to ensure that your placement provides maximum benefit to both you and them. They can also give you help or advice on your teaching/work responsibilities and the practical aspects of living abroad.

Their local knowledge is invaluable and they can direct you to all the most impressive sights and tourist attractions to visit, as well as the beauty spots that are off the beaten track! They will also advise you on any safety issues specific to places that you may want to visit during your free time.

Read about our Overseas Teams here.

I loved them (the in-country support team), honestly, and they were some of the nicest people I've ever met. They made me feel right at home. Canyon Cugini, Brazil

Support from our UK Staff:
We have an excellent support network in the UK. During the run-up to beginning your placement, our home team's advice and expertise is invaluable in arranging and tailoring your placement to your requirements. They can answer all your questions and are very experienced travellers themselves - many are ex Travellers Volunteers and they understand what you're looking for and hoping to gain on your project.

Before your departure we help you with all stages of planning your trip, from arranging your travel dates to coincide with others, booking your flights or helping you decide what to take with you. We stay in touch with you during your placement to ensure you're having a great time. Many of our volunteers stay in touch long after they have come home to keep us updated on what they have been doing. We love to hear from them.

You'll have a Travellers Project Co-ordinator dedicated to you. For example, if you're going to Malaysia, your Project Co-ordinator will be Kath Mortimore, who looks after all of our Malaysia volunteers and constantly liaises with our Malaysia In-Country team. She'll plan, arrange and co-ordinate your placement from beginning to end, in consultation with you, and you'll get to know her quite well by the time you're ready to leave.

Read about our UK Team here.

On Your Arrival:
Our local in-country manager will meet you at the nearest international airport, without additional charge, regardless of whether we've booked your flights or you've chosen to book them yourself. This is because we're very aware of how daunting it can be to travel for the first time to a strange country. A friendly face to welcome you is very reassuring!

On very rare occasions we may use a reputable approved local transfer company to pick up volunteers from the airport, but usually you'll be met by a member of our overseas staff, who will hold up a Travellers sign or one with your name on.

Placements and Projects:
Before you go on your placement, we'll send you lots of information to help you prepare. Before leaving your home country, you'll be given (amongst other things):

  • Contact information, i.e. the address and telephone number of your Overseas Travellers Manager and, where relevant, the contact details of your host work organisation.
  • Your Placement - this is a booklet filled with information about your placement. It includes information on flights, visas, local transport, currency, the cost of living, medical info, insurance info, what to take with you, dress code and a host of other things.
  • Your Project - detailed information about your specific project or projects.
  • Your Country - a booklet containing general information about the country you're going to, including the town or city, the people, the culture, places worth visiting while you're there, including photos.
  • If you're doing a teaching placement, we also send you a Teaching Guide to help you prepare. This will assist you in planning lessons and give you ideas for topics to use in your classes.
  • You will also receive a Safety Guide with travel tips, put together by Travellers to help you travel safely.
  • An ID Card - This is a wallet-sized card with your photo and the address and telephone numbers of Travellers Overseas office and our local office here in the UK. It's laminated (makes a good souvenir!) and is easy and convenient to carry around with you.
  • Flights and Travel: You can arrange your own flights or we can assist you with your flight arrangements. We'll liaise with you regarding suitable flights and dates and thereafter all your flight bookings/payments will be fulfilled for you by Murray Rogers Travel Ltd., ATOL No. 6856. (Read more about Murray Rogers Travel Ltd.)

Tim is an excellent organiser and the cultural activities he had planned meant that I saw more of China in those 2 months than I would have in a whole year of independent travel. - Suhrid Joshi, Teaching in China

Induction:
During the first few days after your arrival you'll receive an Induction. The depth and length varies according to country, but will include useful information on:

  • Local banks, local transport, money, the telephone system, etc., and where these are different and/or complex, we'll show you how to use them.
  • You'll be taken around the local area, often on local transport that you may need to use during your placement (this could be a bus, train, tro-tro, metro, matatu, tuk-tuk ...)
  • Location of the post office, where to change money and internet facilities, etc.
  • Advice on safety, local customs and code of behaviour.

LOVE the UK support staff. Everyone was very helpful on the phone. Even when I had issues with a delayed flight, it went well. Thanks! Desiree Ochs

Thanks for all the help from Travellers for Kevin. I hope that his experience out there can be put to good productive use back home. Every good wish for the future with Travellers. Every one of you deserves a medal for your good work... Fionnula McGowan, Mother of Kevin McGowan, Brazil Volunteer

What Positive Impact do you think you made to the Project?

I think contributing to the program financially and physically made a difference. I didn't really understand why the project was so expensive, but once you see what it takes to take care of the elephants, you understand. The sanctuary needs the funds to survive, so it felt good to help them and I was glad my money got well spent. Saskia Otte





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