BOOKING TERMS & CONDITIONS

BOOKING

Once we have received and processed your Application Form, and provided we can meet all your expressed requirements, such as the town or country you would like to go to, we will confirm your placement and send you the following:

• Our welcome letter, including proposed travel dates for your approval
• Visa Information: All relevant forms with covering letters, plus full instructions on how to apply for your Visa, together with any necessary invitations from your destination country or other required paperwork. 
• Insurance Information: Information from an insurance company which we have investigated to ensure that you will be adequately covered for your trip, plus necessary forms and quotation. (You can, of course, take out insurance with any company of your choice.  However, we do insist that you take out insurance and that it is adequate.  If in doubt, please do not hesitate to ask us as many questions as you want to - we are always there to help you!)
• Your Placement Book: Contains lots of necessary information and advice about your placement, including in-country contact details and telephone numbers. There is also information on medical matters and inoculations, insurance, safety, currencies and travellers cheques, communications and mobile phones, and much more. , , , travel information, lots of information about the country you have chosen, medical matters, address and telephone numbers of our organisation in your host country, and so forth.
• Your Project Book: Contains information about the specific project you'll be doing.
• Your Country Book: Contains lots of information about your destination country
• A Teaching Guide booklet to assist you in lesson preparation (if you're doing a Teaching project).
• Your Safety Book: Safety is vitally important, so Travellers has put together a book of common-sense safety rules to help ensure that your travelling is as hassle-free and risk-free as possible, not only during the time of your placement, but also when you go onward on any leisure travel once your project is completed.
• Various Manuals that may be applicable to your programme (such as Sports Coaching Manuals)
• Plus any other additional information which will be useful to you during your placement or travelling, or when planning and preparing for your trip.

CANCELLING

If you wish to amend or cancel your placement, we must be notified in writing and, unfortunately, charges for these are unavoidable. Amendment charges can range from £30 to £95, plus any amount we may be charged by third parties. The charge for cancellation will depend on how far in advance of your originally preferred departure date you have notified us in writing, and are as follows:

• Notice of 3 months or more - £90
• Notice of 2-3 months - One-third of total cost.
• Notice of 3 weeks to 2 months - Two thirds of total cost.
• Notice of 21 days or less - the cancellation charge is 100%, and I am afraid we cannot make any refund.

Please note that payment of any outstanding balance is due three months before your departure date.

PRIVACY POLICY:

We do not store credit card details nor do we share customer details with any external third parties.

VISAS

You will need to buy your own visas (visa application forms and details on how to obtain your visa will be sent to you). 

CRIMINAL RECORDS BUREAU CHECKS

• Participation in your chosen programme brings you into contact with children or vulnerable adults

We'll make the process very easy for you and we provide you with a guide and the necessary links to the relevant sources.

• Read about the Criminal Records Bureau Check.
• Read Travellers Policy on Recruiting Ex-Offenders
• Read Travellers Policy on the Secure Handling of Disclosure Information
• Read the Criminal Records Bureau's Code of Practice
• If you'd like more information about the CRB or its Disclosure service, visit their website at www.crb.gov.uk

T-SHIRTS:

For projects where T-shirts are required, you will be sent one T-shirt FREE OF CHARGE. Additional T-shirts can be ordered on request - an order form will be sent to you once you have applied to join our programme. The cost is £9.95 per T-shirt.

WHAT YOU NEED

Please keep in mind that you are going to foreign shores where the way of life is different to your own.  There may be times when you find yourself frustrated over the way things are done or how people think - but remember that it is the differences between us that make life interesting!

The three things you need most of all when travelling in any foreign country are ...

• A sense of humour, and
• A spirit of adventure.
• Adaptability and patience.

ADDITIONAL NOTES

• Please note that Travellers is not an employment agency

• We are also not a travel agency and we can't control timetables and schedules of airlines, trains, etc. (unfortunately!) - although we wish we could! So please take heed of the section entitled What you Need above!

• Our managers and organisers overseas will do everything they can to help you with additional things like sightseeing and suggesting places to eat and shop and tourist attractions to visit.

UPDATED 28-4-2009

A voluntary placement in a foreign and often exotic country is something you'll appreciate for the rest of your life - you will certainly never forget it!

On this page:

• Booking

• Cancelling
• Visas
• T-Shirts
• What you Need
• Additional Notes

If you have any questions, please contact us.

"Wow – where do I start?? I have just had the most amazing experience of my life, the only bad part was that it had to come to an end."

To read about the extensive Support & Backup we provide in our countries, please click here.